Professional Water Damage Restoration in Boston, MA

We maintain a 24/7 emergency response team throughout Boston and surrounding areas, guaranteeing arrival within 30 minutes of your call. Our rapid response vehicles carry all necessary equipment to begin water extraction and damage mitigation immediately upon arrival. Speed matters because water damage worsens exponentially with time, leading to structural problems, mold growth, and higher restoration costs. We keep multiple crews on standby across the Boston metro area to meet this commitment year-round. When you call us, you’re connected directly to our dispatch team who mobilizes the nearest crew to your location right away.

Most homeowners insurance policies cover sudden and accidental water damage, such as burst pipes, appliance failures, or storm damage. We work directly with all major insurance carriers and can help you navigate the claims process from start to finish. Our team documents all damage thoroughly with photos and detailed reports that insurance adjusters need for claim approval. We also provide direct billing to insurance companies, so you only pay your deductible in most cases. Keep in mind that gradual damage from long-term leaks or lack of maintenance typically isn’t covered, which is why calling us immediately when water damage occurs protects both your property and your coverage.

Most residential water damage restoration projects in Boston homes take between 3-7 days to complete from start to finish. Larger properties or severe damage may extend the timeline to 1-2 weeks depending on the extent of structural repairs needed. The drying phase alone typically requires 3-5 days using our commercial dehumidifiers and air movers, as rushing this step leads to hidden moisture and future mold problems. We monitor moisture levels daily with specialized meters to confirm complete drying before moving to repairs. Throughout the process, we keep you informed with daily updates and adjust our timeline based on real-time moisture readings and inspection results.

Clean water comes from sanitary sources like supply lines, faucets, or rainwater, and poses minimal health risks during cleanup. Gray water contains some contaminants from sources like dishwashers, washing machines, or toilet overflow (urine only), requiring extra sanitization during restoration. Black water is heavily contaminated from sewage backups, flooding, or standing water that’s sat for more than 48 hours, and requires extensive protective equipment and specialized cleaning protocols. The water category directly affects both restoration costs and the safety measures our technicians must take. We assess water category during our initial inspection and adjust our restoration approach accordingly to protect both your property and your family’s health.

Many materials can be saved if we reach them quickly and apply proper restoration techniques. Hardwood floors often respond well to specialized drying methods if we start within 24-48 hours, though cupping or warping may occur with prolonged exposure. Carpets and padding can be salvaged from clean water damage using extraction and antimicrobial treatments, but gray or black water typically requires replacement for health reasons. Furniture restoration depends on the material, water type, and exposure time, with solid wood pieces having better survival rates than particle board or upholstered items. We assess every item individually and provide honest recommendations about what can be saved versus what needs replacement, always prioritizing your safety and long-term property health.